Petal Palacelane
Home / Shipping & Returns

Shipping & Returns

Last updated: January 2026

Delivery

We dispatch every order with care and attention to detail. Most deliveries arrive within 3–5 business days, and you will receive a tracking link when your parcel of premium sweets ships so you can follow it every step of the way.

Shipping costs

We offer free standard shipping on every order over £15. Express delivery options are available at checkout for faster arrival of your favourite lollipops and gummy candy.

Contact

If you are not completely happy with your purchase, you can return your order within 30 days for a full refund. Items should be returned in their original, unopened condition.

Broken or damaged sweets

If your order arrives damaged, let us know right away and we'll send a replacement immediately.